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Partner With ATOM
We are looking for partners, distributors, and door lock installers for our smart door locks around the world. Join a growing network that installs, tests, and supports genuine ATOM hardware in your market.
Tell us about your market and our partnerships team will respond within 24 hours.
Apply NowWhat You Get
Pricing structured for your market and order volume.
Volume-based rebates that grow alongside your sales.
Evaluate real hardware before you commit to an order.
Protected territory so partners aren't undercut locally.
We route corresponding end-customer leads to our partners.
Tailored branding and finish options for your customers.
Management software and activation codes at no cost.
A direct line to our sales and engineering teams.
Apply to Be an Agent
Share a few details about your business and your target market. We'll follow up with pricing, sample availability, and next steps.
Support
Please contact our lock experts directly if the answers below don't help you.
Contact our engineers directly if these answers don't resolve your question.
Support
We're not discriminating against trading companies — our records show we've sent out more than 63% of samples with no follow-up order. Charging the sample and courier fee helps us control cost, and both are deducted from the order once it's placed.
We can provide free samples valued up to $100. Because large-company payment approvals can be slow, we waive the sample fee — you cover courier costs and provide company information for our records. Special situations are negotiable.
When we release a new sample, we send it promptly to existing customers for reference and promotion — shipped alongside bulk goods or on its own, with both the sample and courier cost covered by us.
Confirmed with the customer before production begins — it may be a sample made after confirmation, or a similar product used to confirm expected quality.
Mass production follows this sample exactly. We typically make two or more: one sent to the customer for approval, one kept on file — once confirmed, the bulk shipment is produced to match it.
Sent to the customer after large-quantity production. We also retain samples on file for reference on repeat orders.
A confirmation sample built to customer requirements without a mold. Once approved, a formal mold is made and full production begins.
Contact us for design assistance, free quotes, and expert advice.
Support
Under normal, intended use, product-quality issues not caused by human error are covered under warranty as follows:
Return, exchange, or repair service through the original seller.
Replacement with the same type of intelligent electronic lock through the original seller.
Free maintenance service directly from ATOM or an authorized service agency.
Free warranty ends and charged fees for special services apply when any of the following occur:
The product's free warranty period has expired.
Trouble caused by unauthorized removal, self-repair, modification, or repair by a non-authorized service organization.
An invalid warranty card or missing purchase order (unless the unit can otherwise be proven within the free warranty period).
Damage caused by force majeure, such as natural disasters, earthquakes, or lightning strikes.
Damage from human factors — use in an abnormal environment (strong magnetic or electric fields) or not following the product instructions.
Damage from the door or door fittings (aside from the lock itself) breaking, falling, or twisting.
The lock position has deviated and the opening mechanism is no longer working correctly.
If an on-site maintenance visit is required in the buyer's country, we reserve the right to charge for travel, meals, and hotel costs. If the buyer visits our factory for training instead, we're glad to cover hotel and meals.
We offer online training and technical support through WhatsApp, WeChat, or Skype, with a reply guaranteed within 24 hours of your email. If your on-site engineers can't resolve a software issue from our instructions, our engineers can remotely operate the user software via TeamViewer. We also provide a hotel-lock maintenance FAQ so customers can check unusual lock behavior themselves.
Contact us for design assistance, free quotes, and expert advice.
